What to Expect When Sending Fur, Hair or Ashes for Memorial Jewellery
Losing a beloved pet can be incredibly emotional, and deciding to create memorial jewellery from their fur, hair or ashes is often a deeply personal choice. It’s completely normal to feel nervous about sending something so precious through the post.
This guide explains what to expect when you send these keepsakes to a memorial jewellery maker, so you can feel confident and reassured every step of the way.
Preparing the keepsake material
Before posting anything, take a moment to gently collect what you plan to send.
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Fur or hair: Collect clean, dry strands and wait for the instructions in your UK Inclusions Pack or international send-in email to confirm exactly how much to send.
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Ashes: Set aside only a small amount and wait for the instructions in your UK Inclusions Pack or international send-in email before packaging it.
The instructions in your UK Inclusions Pack or international send-in email will tell you exactly how much to send for your chosen piece.
Packaging safely for posting
Place your order before sending anything. For orders delivered to a UK address, wait for your free Inclusions Pack and follow the enclosed instructions. The pack is normally posted within one working day and contains a labelled, sealable container, protective return packaging and prepaid Royal Mail Tracked 48 return postage.
International customers do not receive an Inclusions Pack. They receive send-in instructions by email and arrange and pay for their own tracked return.
What happens when it arrives
When your keepsakes arrive, the jeweller will:
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Check the packaging and log it securely
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Assign a unique label or reference number
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Store it safely and separately from other orders
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Confirm receipt by email or message
Knowing that your pet’s fur, hair or ashes are safely in their care can bring peace of mind, especially during a time of grief.
How jewellers handle your keepsakes
Professional memorial jewellery makers take careful steps to ensure nothing is lost or mixed up. This often includes:
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Working on only one keepsake order at a time
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Using dedicated tools for each project
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Photographing and documenting each stage of the process
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Returning any unused material with your finished piece
These measures exist to protect what you’ve sent and to give you confidence in the process.
How long it usually takes
Production begins when your inclusions arrive. Silver jewellery normally takes around four weeks and gold jewellery around six weeks. Delivery time is additional.
Many jewellers will update you along the way, especially when they begin work on your piece or when it is ready to be dispatched.
A final word of reassurance
Sending fur, hair or ashes can feel daunting, but it’s worth remembering that memorial jewellery makers handle these precious keepsakes every day with care and respect. They understand what they mean to you.
Taking things step by step, using safe packaging, and communicating openly with your chosen maker can help the process feel less overwhelming — and more like the beginning of something meaningful.
