Frequently asked questions
Questions about ordering, sending inclusions or caring for your jewellery? You’ll find answers below. For anything else, contact us.
What is Fur & Forever jewellery?
We make jewellery with pet fur, ashes, whiskers and other small keepsakes. Each piece is made to order in our Brighton workshop.
Where are you based and do you ship internationally?
We’re based in Brighton and ship across the UK and internationally. Delivery options and timescales are shown at checkout. International orders may be subject to local customs or import charges.
What materials do you use?
Most of our jewellery is solid sterling silver, with some designs available in solid gold. Your inclusions are set in jewellery resin, which we shape and polish by hand.
What packaging do you use?
We use recycled and reclaimed packaging, plantable wildflower seed paper and thank-you cards made from cotton offcuts. Orders include a small piece of Tony’s Chocolonely chocolate and arrive ready to give as a gift.
Is your packaging discreet? Will it mention ashes?
Yes. The outer packaging is plain and does not mention ashes, memorials or jewellery.
What can you include in my jewellery?
We can usually work with fur, hair, ashes, whiskers and feathers. Some designs can also hold small pieces of fabric or ribbon, such as a collar or family tartan. Ask us if you have something else in mind.
Can you make jewellery from a living pet, or is it only for memorials?
Both. We regularly make jewellery using fur from living pets as well as memorial pieces.
Can you use human hair or ashes, or is it just pets?
Yes. We work with both human and animal hair or ashes. We can sometimes make matching pieces for family members too.
How much fur or ashes do you need?
Only a small amount. Follow the instructions supplied with your order for the quantity needed for your chosen piece.
I only have a small amount of fur. Is that OK?
Contact us before sending it. Tell us which piece you would like, how much fur you have and whether it is all you have left.
Will my fur be clearly visible?
It depends on the colour, thickness and texture. Darker or coarser hair usually shows more clearly; pale, fine or undercoat fur can become translucent in resin. We cannot guarantee that every strand will be visible.
Can you match my pet’s markings or colours?
Add your request at checkout and send reference photos of the markings or colours you would like us to use. We’ll do our best, but cannot promise an exact match.
Can you include more than one pet or person in a single piece?
Often, yes. Depending on the design, we can blend inclusions together or keep them in separate sections. Tell us what you would like when ordering.
Can every piece be made with fur or ashes?
Our core designs can be made with fur or ashes. Other inclusions, such as hair or feathers, depend on the design. Some options carry an extra charge, shown on the product page.
Why is there an extra cost for using fur?
Fur takes longer to prepare and arrange than ashes. The extra charge covers that work on designs that are not specifically made for fur.
How does the order process work?
Choose your piece and order online before sending your inclusions. Follow the sending instructions supplied with your order. We then make your jewellery and return it with any unused inclusions. Production time starts when we receive your inclusions.
Do you send a pack, and how do I post my inclusions?
UK orders include a free Inclusions Pack, normally dispatched within one working day. Our working days are Monday to Thursday. The pack contains instructions, a labelled sealable container, protective packaging and prepaid tracked return postage.
For international orders, we email sending instructions. We do not send physical packs overseas; you arrange suitable packaging and pay for tracked postage to our workshop.
Is it safe to post ashes or fur to you?
Follow the packing and posting instructions supplied with your order and use tracked postage. We cannot accept liability for inclusions delayed or lost in transit.
Can I order now and send the fur or ashes later?
Yes. Place your order and send your inclusions when you’re ready, following the instructions supplied.
How long will my order take?
Silver jewellery is made in 7–10 days from receipt of your inclusions. Please allow four weeks for gold jewellery. Delivery time is additional.
Can you meet a specific deadline such as a birthday or anniversary?
Contact us with the date you need. We can often prioritise an order, depending on our workshop schedule.
Can I change my order after I have placed it?
Contact us as soon as possible. Before we start making your piece, we can usually change details such as size, inclusions or engraving. Once work has begun, major changes may require a new order.
What if my ring does not fit when it arrives?
Check your size carefully before ordering. If your ring does not fit when it arrives, contact us. Resizing resin-set rings is limited, so we’ll discuss the options for your piece.
Can you make something that is not on your website?
Sometimes. We can often adapt an existing design and may be able to make a bespoke piece. Send us your idea and we’ll let you know what’s possible.
Can you engrave my jewellery?
Inside engraving is available on many rings for an additional £20. Check the options on your chosen ring’s product page. We do not engrave necklaces or pendants.
Do you have a shop or can I visit the studio?
We do not have a retail shop or showroom. Orders are placed online and made in our private Brighton workshop.
Can I send a piece as a gift directly to someone else?
Yes. Enter the recipient’s delivery address when ordering. We can include a short handwritten note; add your message at checkout or email it to us afterwards.
How can I check the status of my order or ask a question?
Use our contact form or reply to an email from us. Include your name and order number.
How do you look after my inclusions in the studio?
We label each parcel when it arrives, store it safely and keep the inclusions with your order throughout the making process.
Will you return any unused ashes or fur?
Yes. All unused inclusions are returned with your finished jewellery.
Is the jewellery waterproof and suitable for everyday wear?
Remove your jewellery before swimming or using a hot tub. Avoid harsh chemicals and heavy impact, and store it safely when you’re not wearing it. See our care instructions for everyday use.
How do I care for my memorial jewellery?
Remove it before swimming, hot tubs, heavy exercise or cleaning. Avoid strong chemicals and prolonged direct sunlight. Gently polish the silver with a soft, lint-free cloth. See our full care instructions for cleaning and storage.
Will the resin turn yellow?
Resin can change colour over time. Avoid harsh chemicals and prolonged strong sunlight, follow our care instructions, and contact us if you notice a change.
Do you offer promotions?
Occasionally. Our email subscribers hear about offers first.
Do you offer volume discounts?
We do not have fixed volume discounts. For a larger family or group order of the same design, contact us to discuss it.
Can I return or change my order?
Because our jewellery is personalised with your inclusions, we usually cannot accept returns or exchanges for a change of mind. Contact us promptly if you need to change your order.
What happens if there is a problem with my order?
Contact us as soon as possible with photos and a description of the problem, including damage or a fit issue. We’ll review it and discuss a repair, remake or adjustment where appropriate.
