Thank you so much Jack, both rings are just what we wanted. - Katrina
Jack was amazing with organising the ring. - Anna
The communication with Mel and Jack was swift and really helpful. - Rachel
Jack and Mel were so personable and helpful throughout. - Jon
Jack and Mel made the change at no cost. - Emma
Jack went above and beyond with his communication. - Abby
Jack was so polite and responded to my queries. - Lottie
Very prompt, helpful and respectful service from Jack. - Daynna
Jack got back to me quickly and the whole process was very easy. - Sara
Jack and Mel are amazing people. - Keelan
Jack always kept me up to date with everything. - Max
Lovely company to deal with at a difficult time. - Paula
The ring is comfortable, well made, and beautiful. - Imari
The ring exceeded my expectations by far. - Tamara Muller
The most beautiful ring. The quality is outstanding. - Ellen
Individually Crafted Pet Memorial Jewellery | Free UK Delivery
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Terms of service

Overview

Welcome to Fur & Forever. Throughout this website, the terms “we”, “us” and “our” refer to Fur & Forever.

Fur & Forever operates this website and online store, including all related information, content, features, tools, products and services (the “Services”), in order to provide you with a curated shopping experience. Our store is powered by Shopify Inc. (“Shopify”), which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not access or use our Services.

Section 1 – Access and Account

By using our Services, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependants to use the Services under your supervision.

To access certain features of the Services or to place an order, you may be required to provide information such as your email address, billing details, payment information and delivery address. You represent and warrant that all information you provide is accurate, current and complete, and that you are authorised to provide it.

You are responsible for maintaining the confidentiality of your account details and for all activity carried out under your account. You must not transfer, sell or assign your account to any other person.

Section 2 – Our Products

We make every effort to present our products as accurately as possible. However, colours, textures and finishes may appear differently depending on your device, screen settings or lighting conditions.

We do not guarantee that the appearance or quality of any product will meet your individual expectations or match how it appears on your screen.

All product descriptions and availability are subject to change at any time without notice. We reserve the right to discontinue any product or to limit quantities on a case-by-case basis.

Section 3 – Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

An order is not accepted until payment has been successfully processed and you receive confirmation from us. Please review your order carefully before submitting, as we may be unable to accommodate cancellations or changes once an order has been accepted.

If we are unable to accept or must cancel an order, we will attempt to notify you using the contact details provided at checkout.

Returns and refunds are governed solely by our Refund Policy.

All purchases are for personal, non-commercial use only.

Section 4 – Prices and Billing

All prices are shown in pounds sterling (GBP) unless stated otherwise. Prices, promotions and availability may change without notice.

Prices do not include delivery charges, taxes, customs duties or import charges unless explicitly stated. Any applicable charges will be displayed at checkout.

You agree to provide current, complete and accurate payment and billing information. You confirm that you are authorised to use the payment method provided and that all charges incurred will be honoured.

Section 5 – Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by delivery carriers, customs processing or events beyond our control.

Risk of loss passes to you once your order has been handed over to the delivery carrier.

Section 6 – Intellectual Property

All content on the Services, including text, images, graphics, logos, product designs, videos and layout, is owned by or licensed to Fur & Forever and is protected by UK and international intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify or exploit any part of the Services without our prior written consent.

All rights not expressly granted are reserved.

Section 7 – Optional Tools

We may provide access to third-party tools or services. These tools are provided “as is” and “as available”, and we have no control over them.

Your use of any third-party tools is entirely at your own risk and subject to the terms of the relevant third party.

Section 8 – Third-Party Links

Our Services may include links to third-party websites or services. We are not responsible for the content, accuracy or practices of any third-party websites.

Accessing third-party sites is at your own risk. Any concerns regarding third-party products or services should be directed to the relevant provider.

Section 9 – Relationship with Shopify

Our store is powered by Shopify. However, any purchase you make is a transaction directly between you and Fur & Forever.

Shopify is not responsible for any aspect of sales, products or services provided through this website. You expressly release Shopify and its affiliates from any claims arising from transactions made through our store.

(This section is required by Shopify and must not be removed.)

Section 10 – Privacy

Your personal information is handled in accordance with our Privacy Policy and, where applicable, Shopify’s Privacy Policy.

By using the Services, you acknowledge and agree to the collection and processing of your information as described in those policies.

Section 11 – Feedback

If you submit reviews, comments, feedback or other content, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce and publish that content for lawful purposes, including marketing and service improvement.

You confirm that any feedback you submit is accurate, lawful and does not infringe the rights of any third party.

Section 12 – Errors and Omissions

We reserve the right to correct any errors, inaccuracies or omissions relating to product information, pricing or availability at any time, including after an order has been placed.

Section 13 – Prohibited Uses

You must not use the Services for any unlawful purpose, to infringe intellectual property rights, to transmit harmful code, or to interfere with the operation or security of the Services.

We reserve the right to suspend or terminate access to the Services if these Terms are breached.

Section 14 – Termination

We may terminate or suspend access to the Services at any time without notice.

Any provisions which by their nature should survive termination will remain in effect.

Section 15 – Disclaimer of Warranties

The Services and all products are provided “as is” and “as available”, without warranties of any kind, except where required by law.

Nothing in these Terms affects your statutory rights as a consumer.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, Fur & Forever shall not be liable for any indirect, incidental or consequential loss arising from your use of the Services or any products purchased through the Services.

Section 17 – Indemnification

You agree to indemnify and hold harmless Fur & Forever, Shopify and their affiliates against any claims arising from your breach of these Terms or misuse of the Services.

Section 18 – Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Section 19 – Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and us regarding your use of the Services.

Section 20 – Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights at any time.

Section 21 – Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

Section 22 – Changes to These Terms

We may update these Terms from time to time. The current version will always be available on this page. Continued use of the Services constitutes acceptance of any changes.

Section 23 – Contact Information

Questions about these Terms can be submitted via our contact page.

Company information:
Fur & Forever is a trading name of South Downs Designs Limited
Registered office:
15 West Street
Brighton
BN1 2RL

Fur & Forever® is a registered trade mark in the UK | Company Office: 15 West Street, Brighton, BN1 2RL | hello@furandforever.com